Senior consultant with extensive experience managing major Information Technology projects and I.T. organizations in multiple industries. Focus on defining and delivering systems that enable achievement of strategic goals and business objectives. Track record of delivering on-time, at-budget results.

Executive Customer Relationship Management experience spanning customer acquisition to post-sale support for consumers and businesses. Repeated success driving significant improvements in customer satisfaction and loyalty while improving operational efficiency and effectiveness.

Excellent skills in project management, strategy, planning, communication and execution, supported by a foundation in operations and finance.

Specialties

Executive project management, needs assessment, business requirements, RFP development & management, software design & documentation, vendor selection, vendor management, IT program management, Software-as-a-Service, SAAS, Salesforce.com, Blackbaud, Yardi Systems.

CRM, customer experience management, account management, satisfaction & quality improvement, customer retention, customer technical support optimization, service operations optimization, customer acquisition.